Last updated: 28.03.2026
Introduction
Welcome to Ellium Tickets. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we use cookies and collect data when you use our service.
What Data We Collect
We collect minimal data necessary to provide and improve our service:
Essential Data (Always Active)
- Authentication Token: JWT token stored in cookies to maintain your logged-in session
- Language Preference: Your selected interface language for a personalized experience
- Message Cache: Temporary storage of messages to reduce API requests and improve performance
Analytics Data (Optional)
With your consent, we collect anonymous analytics data through Vercel Analytics:
- Page views and navigation patterns
- Browser type and device information
- Geographic location (country/city level only)
- Performance metrics (page load times)
Important: Analytics data is completely anonymous and cannot be used to identify individual users. No personal information is collected through analytics.
Why We Use Cookies
Essential Cookies
These cookies are necessary for the service to function and cannot be disabled:
- auth_token: Keeps you logged in and secure
- locale: Remembers your language choice
- message_cache: Stores recent messages locally to improve speed
Analytics Cookies
These cookies help us understand how users interact with our service. You can opt-out at any time:
- Vercel Analytics: Privacy-friendly analytics without personal data collection
How We Use Your Data
- Authentication: To verify your identity and maintain secure sessions
- Personalization: To display content in your preferred language
- Performance: To cache data and reduce loading times
- Improvement: To understand usage patterns and enhance the service
Data Retention
- Authentication tokens: Valid until logout or expiration
- Language preferences: Stored indefinitely until changed
- Message cache: Cleared periodically or on logout
- Analytics data: Aggregated and anonymized, retained for 90 days
Your Rights
You have the right to:
- Opt-out of analytics at any time
- Clear all cookies through your browser settings
- Request deletion of your account and associated data
- Access information about data we store
Third-Party Services
We use the following third-party services:
- Vercel Analytics: Privacy-focused analytics that doesn't use cookies or collect personal data. Learn more
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this privacy policy or your data, please contact us through our support system.
